Contact MoveAli
Questions about an order or product? Send us a message and we’ll help you work through it.
Support is available Monday to Friday, 8:00 am–5:00 pm AEST (Brisbane time).
Email us at support@moveali.com, or use the form below. Please include your full name, order number, order email address and a clear description of what has happened. For a product concern, email any relevant photos or video so our team can see the issue.
For a quick answer, you can also visit our FAQ or track your order.
Send us a message
Quick help with your order
Order changes and cancellations
Order changes and cancellations
Email support@moveali.com as soon as possible with your full name, order number and the change you need. We’ll help where we can, but changes and cancellations are not guaranteed once an order has entered processing or been dispatched.
Delivery and tracking
Delivery and tracking
Orders are processed in one to three business days. Estimated delivery is four to ten business days after processing and dispatch. When tracking is available, you’ll find it in your shipping-confirmation email. A carrier update may not appear immediately after dispatch, so try the number again later if needed.
Track your order or read the Shipping Policy.
Returns and refunds
Returns and refunds
Return requests must be made within 30 days of receiving your order and approved before anything is sent back. Eligibility depends on the item’s condition, hygiene, packaging and included-item requirements.
Read the Refund Policy for the full process, or check the FAQ.
Faulty, damaged or incorrect products
Faulty, damaged or incorrect products
Contact us within 14 days of delivery. Include your full name, order number, order email address and a clear description, then email relevant photos or video to support@moveali.com. MoveAli covers reasonable return costs for confirmed damaged, defective or incorrect products.