Contact information
Contact Us
Need help with your MoveAli order or have a question about one of our products? Our support team is here to help.
Customer Support Hours
Monday to Friday
8:00 am–5:00 pm AEST
Our support team is unavailable on weekends and Queensland public holidays. Messages received outside these hours will be answered on the next business day.
Email Us
Contact us at support@moveali.com.
We aim to respond within one to two business days. During sales, product launches and other busy periods, responses may take slightly longer.
To help us assist you quickly, please include:
- Your full name
- Your order number, if applicable
- The email address used to place your order
- A clear description of your question or issue
- Photos or videos if your product arrived damaged, defective or incorrect
Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will do our best to help, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
Returns and Refunds
For return, refund or exchange requests, please review our Refund Policy before contacting us.
Returns must be approved by our support team before they are sent. Please do not return a product to the address shown on your parcel without first receiving return instructions from us.
Delivery Questions
If you are contacting us about a delivery, please include your order number and tracking number.
Tracking updates can sometimes take a few business days to appear after an order has been dispatched. Please check your tracking information for the latest available update before contacting us.
We’re Here to Help
Whether you have a product question, need help with an order or want to share feedback, email us at support@moveali.com and our team will get back to you as soon as possible.